Kuwait · Open to opportunities & collaboration

Connecting Technology, People & Projects.

I connect project management, customer experience, technology and data — coordinating across teams, solving service problems and using AI-assisted tools to build practical solutions.

Explore my approach View résumé
PROFILE / 2026 OPEN TO OPPORTUNITIES & COLLABORATION

Bader Almuzayen

Project Management • Customer Experience • Technology & AI • Data

I solve customer and business problems using data, digital tools and AI.

6+ YearsProfessional experience
Multi-Channel CXCustomer & digital service exposure
$ focus

Project Management • CX • Technology & AI • Data

$ strengths

Problem Solving • Reporting • Prompt Design • CX Improvement

$ tools

Excel • Power BI • Tableau • AI-Assisted Tools • Digital Operations

Professional Credentials

Credentials that support my direction.

Project management, data analysis and cloud/data fundamentals — supporting the way I work across customers, operations and technology.

PMIPROJECT MANAGEMENT
CAPM®

Certified Associate in Project Management

My primary project-management credential and a core part of my professional profile.

PMI Certified · Issued October 2026
View certificate ↗ Verify credential ↗
Professional development interest PL-300

Power BI Data Analyst Associate

Kuwait University MIS

B.S. in Management Information Systems

GPA 3.11 · Minor GPA 3.00 in Marketing

NBKData Quality 2026
Kuwait UniversityIntroduction to Python Language
Mawaarid · 2025Design Thinking
NBKPeople Skills Development Program
How I Work

Customer first. Then data, technology and action.

I am most useful when a problem sits between the customer, the business and the technology behind the service. I enjoy solving problems, improving customer journeys, and exploring practical ways to use data and AI.

01

Project Management

CAPM-certified in project fundamentals, with a focus on stakeholder coordination, planning, risk awareness and delivery support.

02

Customer Experience

Improve customer journeys through service recovery, escalation handling, customer feedback and SLA monitoring.

03

Technology & AI

Use enterprise systems and AI-assisted workflows to prototype digital tools, support IT coordination and solve practical problems.

04

Data & Reporting

Turn operational information into KPI dashboards, service-performance reporting and actionable insights.

Project Delivery & CoordinationCAPM® · PMI
Stakeholder coordinationPlanning & schedulingRisk & issue trackingProgress monitoringProcess improvement

Project coordination knowledge supported by cross-functional operational experience.

Listen→Understand→Measure→Resolve→Improve
Also part of my interests

I use AI-assisted development to explore websites and practical digital solutions, supported by foundational coding knowledge.

AI & Prompt Engineering

I design prompts for outcomes, not just answers.

I can help individuals and teams structure better prompts, create reusable prompt systems and identify practical AI use cases.

Prompt framework
Selected layer

Start with the outcome: what should the AI help the user achieve?

Where I can help

Practical AI support

Prompt DesignPrompt LibrariesAI-Assisted ResearchReporting WorkflowsCustomer Experience Use CasesProductivity
ExampleCustomer message → Category → Summary → Owner → Draft response
Technology · Data · CX

Technology & Analytics.

Practical tools, smarter insights, and digital solutions.

Data & Reporting

Excel · Power BI · Tableau

AI & Technology

AI Tools · Prompt Engineering · AI-Assisted Web Projects · Digital Prototyping · Basic SQL & Python

Customer & IT Systems

CRM · BMC Remedy (Ticketing System) · Mastercard Connect · IBM VisionPLUS

Analytics previewDemo data
Project progress80%

Illustrative portfolio data — not actual project, customer, or banking results.

Experience

The work behind the profile.

Kept intentionally compact. Open any role for more detail.

Digital Channels Officer — Consumer BankingNBK
+

Digital and mobile banking support, customer issue resolution, escalations, banking operations, VIP support, KPI/SLA monitoring and cross-functional coordination.

Digital Banking Support & Follow-Up — WOLNBK
+

First-line mobile and online banking support, incident follow-up, IT/business coordination, approvals, logs, escalations and recurring management reporting.

Digital Banking & Digital Channels OfficerNBK
+

Video-based ITM banking services and multi-channel digital customer support across social platforms.

Contact Center Representative — Consumer BankingNBK
+

Customer support across loans, cards, accounts, business banking and mobile banking.

MIS AnalystSAS Media Company
+

Structured datasets, data accuracy, Excel/reporting tools, dashboards and operational insights.

Teaching Assistant — Student Employment ProgramKuwait University
+

Administrative, reporting and technical support, presentations and Excel-based data organization.

Let’s Connect

Open to opportunities, collaboration and practical AI projects.

Based in Kuwait. Open to opportunities in Customer Experience, Data & Reporting, Digital Operations, Project Management, IT & Application Support, AI Prompt Engineering, and Digital Transformation.

Email me LinkedIn